Frequently Asked Questions

COVID-19 Policies & Proceedures

Physio IT is committed to the health and safety of our staff and community.

We have implemented some new policies to minimize the risks of exposure for everyone to COVID-19.

Our health and safety measures include:

o  Sanitization of every workstation before and after clients.

o  Checking temperatures of everyone who walks into the clinic.

o  Closing our waiting room to reduce the amount of people in one area.

o  Using proper PPE equipment as recommended by our regulatory colleges and screening of all staff prior to entering the clinic.

What to expect when booking an appointment at Physio IT

1. We will ask you pre-screening questions over the phone when you book your appointment.

2. We ask that you come alone to your appointments. If you need someone to drive you to your appointment we ask that they stay in the vehicle for the duration of your appointment or come back at the end of your appointment to pick you up.

3. Clients will wait in their vehicle until a health care practitioner calls them in for their appointment. If you do not have a vehicle please let us know in advance so we can accommodate a space for you to wait in the clinic.

4. Upon entering you will sanitize your hands, have your temperature taken and then head into your appointment.

5. We ask everyone to bring their own masks to be worn during your appointment

If you have any other questions in regards to our policies and procedures please call us to find out more information.

General Questions

Where are you located?

500 Can-Amera Parkway, Cambridge Ontario. In the Symposium Cafe plaza.

What are your hours?

We are open:
Monday & Wednesday – 10:00 a.m. to 7:00 p.m.
Tuesday & Thursday – 8:00 a.m. to 7:00 p.m.
Friday – 8:00 a.m. to 2:00 p.m.

We are closed Saturday, Sunday, and holidays.

What do I wear to my appointment?

Depending on your injury, it would be advised to bring a pair of shorts and/or a tank top so that your therapist can access your area of injury.

Do you treat Motor Vehicle Accidents (M.V.A.)?

Yes, we do treat M.V.A. patients. Give us a call, and we will let you know what you will need to bring to your first appointment.

Do I need an doctor's note to receive treatment at the clinic?

You do not need a doctors note to get any form of treatment at our clinic. You should however look into your private insurance plan and see if you require a doctor’s note to claim your insurance.

Please note: all doctors notes are valid for 1 year from the date issued on the note.

Do you direct bill for insurance?

Yes, we direct bill with most large insurance companies. Make sure to call your provider to find out if your plan is eligible for billing.

Are splints covered by insurance?

Most basic insurance plans cover some form of splinting.

You should still however call your insurance provider to inquire whether your plan covers thermal plastic custom splints. You may require a doctors note for this.

Please note: we are unable to direct bill for splints and you will have to submit this to your insurance provider yourself.

Do you treat children?

Yes, we do treat children.

We suggest that the parent accompanies minors to at least their first appointment, so they are informed on the treatment plan for their child and treating-style of the therapist. 

Do you treat work place injuries?

Yes, we do treat workplace injuries.

When you call to book an appointment, please have your Workplace Safety and Insurance Board (WSIB) case number ready.

What is hand therapy?

Please visit our Hand Therapy section under services for more information.

What is physiotherapy?

Please visit our Physiotherapy section under services for more information.

Can you have physiotherapy and massage therapy on the same day?

Yes, you are able to have physiotherapy and massage therapy on the same day.

Sometimes we encourage getting massage therapy after your physiotherapy treatment. Please consult your therapist prior to booking any appointments back-to-back.

More Info

OHIP Coverage

Unfortunately most physiotherapy clinics are not covered by OHIP. There are OHIP clinics throughout Ontario. Please check the Ontario Ministry of Health to find the nearest clinic and to determine if you are eligible for OHIP covered care.

Cancellation Policy

We require 24 hours notice for appointment cancellations.

Cancelling within 24 hours of your appointment will subject you to a 50% charge of your scheduled appointment fee.

Insurance will not cover the cost of missed appointments.