Frequently Asked Questions

General Questions

Where are you located?

500 Can-Amera Parkway, Cambridge Ontario. In the Symposium Cafe plaza.

What are your hours?

We are open:
Monday & Wednesday – 10:00 a.m. to 7:00 p.m.
Tuesday & Thursday – 8:00 a.m. to 7:00 p.m.
Friday – 8:00 a.m. to 2:00 p.m.

We are closed Saturday, Sunday, and holidays.

What do I wear to my appointment?

Depending on your injury, it would be advised to bring a pair of shorts and/or a tank top so that your therapist can access your area of injury.

Do you treat Motor Vehicle Accidents (M.V.A.)?

Yes, we do treat M.V.A. patients. Give us a call, and we will let you know what you will need to bring to your first appointment.

Do I need an doctor's note to receive treatment at the clinic?

You do not need a doctors note to get any form of treatment at our clinic. You should however look into your private insurance plan and see if you require a doctor’s note to claim your insurance.

Please note: all doctors notes are valid for 1 year from the date issued on the note.

Do you direct bill for insurance?

Yes, we direct bill with most large insurance companies. Make sure to call your provider to find out if your plan is eligible for billing.

Are splints covered by insurance?

Most basic insurance plans cover some form of splinting.

You should still however call your insurance provider to inquire whether your plan covers thermal plastic custom splints. You may require a doctors note for this.

Please note: we are unable to direct bill for splints and you will have to submit this to your insurance provider yourself.

Do you treat children?

Yes, we do treat children.

We suggest that the parent accompanies minors to at least their first appointment, so they are informed on the treatment plan for their child and treating-style of the therapist. 

Do you treat work place injuries?

Yes, we do treat workplace injuries.

When you call to book an appointment, please have your Workplace Safety and Insurance Board (WSIB) case number ready.

What is hand therapy?

Please visit our Hand Therapy section under services for more information.

What is physiotherapy?

Please visit our Physiotherapy section under services for more information.

Can you have physiotherapy and massage therapy on the same day?

Yes, you are able to have physiotherapy and massage therapy on the same day.

Sometimes we encourage getting massage therapy after your physiotherapy treatment. Please consult your therapist prior to booking any appointments back-to-back.

More Info

OHIP Coverage

Unfortunately most physiotherapy clinics are not covered by OHIP. There are OHIP clinics throughout Ontario. Please check the Ontario Ministry of Health to find the nearest clinic and to determine if you are eligible for OHIP covered care.

Cancellation Policy

We require 24 hours notice for appointment cancellations.

Cancelling within 24 hours of your appointment will subject you to a 50% charge of your scheduled appointment fee.

Insurance will not cover the cost of missed appointments.

Restoring your Optimal Self is Our Mission

Feel like yourself again, call or email to schedule an appointment.

(519) 267-7722


MON  10am to 7pm
TUE  8am to 7pm
WED  10am to 7pm
THU  8am to 7pm
FRI  8am to 2pm
SAT/SUN  Closed

500 Can-Amera Parkway, Cambridge, ON N1T 2H2